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From: Paul DuPre [mailto:]
Sent: Wednesday, December 21, 2011 4:43 PM
To: S.I.R.
Subject: Re: Stucco Moisture Guarantee
Bernadett,
Thank you for the work your team did on our house and for your quick work on the paperwork we had to send back and forth throughout this project. We have finally gotten around to signing the Guarantee and it is attached.
Have an enjoyable Christmas break and I hope you have a Happy New Year.
Paul DuPre'
-----Original Message-----
From: B Perlmutter [mailto:]
Sent: Friday, April 15, 2011 9:45 AM
To: S.I.R.
Subject: Re: Transfer Application
Good morning;
I just wanted to mention what a pleasure it has been to work with Bernadette.
Her customer service is excellent.
She is both very responsive and very polite and that is very much appreciated.
Your company is very lucky to have someone like her interact with your
customers.
Thank you so much,
B Perlmutter
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From: H WhatleySent:
Thursday, April 14, 2011 12:35 PM
To: 'S.I.R.'
Subject: RE: Transfer Application
Bernadette,
Thank you for the quick response. We will be closing tomorrow and the closing attorney will be sending you the $100 transfer fee. I have attached a copy of the form even though I know the attorney will send it to you again.
Thank you for your help. Have a great weekend.
Best regards,
Howard
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-----Original Message-----
From: B Perlmutter
Sent: Thursday, April 14, 2011 1:28 PM
To: S.I.R.
Subject: Re: Transfer Application
Bernadette; You are really wonderful; would you provide me with an
email address for your company so that I can tell them what incredible
customer service you provide?
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Bernadette,
If Edgar is available to make these repairs, we would like to use him.
Thanks,
Ken A.
Huntsville, Alabama
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Thanks for the thoroughness of this report. Paul was great to work with too!
Ms. Long
_____________________________________________________________________________________________________________
Stucco Inspections & Repair Inc.
9810-A Medlock Bridge Rd
Suite 203
Duluth, GA 30097
To Whom It May Concern,
In writing this letter, I'm providing Stucco Inspections & Repair, Inc. our highest recommendation for stucco repair and maintenance work.
They provided us with an inspection report last summer and followed up with some minor repair work. I found them to be prompt, professional, and relatively cost-effective when compared to other companies. I'd highly recommend them for the professionalism, promptness of services, and customer service. I would not hesitate recommending them to
anyone I know.
I would entertain a casual phone call from anyone contemplating utilizing SIR for future work.
Thank you SIR!
Kind Regards,
Rick Stockfield
Smyrna, Georgia
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I worked with your group on two other files years ago, the ease of the process, the thoroughness of the reports, the warranty program, both cost effective and key to the success of the sale of the property, since buyers would accept our S.I.R. Warranty program with confidence, made my concern over the stucco a non issue. It's been 4 years and as soon as I received a call from a team member over concerns in GA, you were the first name that came to mind. There are very few contractors I recall in dealing with the entire country for relocation home sales, but knowing how well you performed then, and thrilled to see you are still in place, secures my confidence.
P. K. Bartro, CRPInventory and Marketing Manager
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To Stucco Inspections & Repair:
My name is Greg Roberts and I have been doing business with your company for 9 years. I wanted to let you know how much I appreciate the work you have done for me in the past. Your inspectors have always been on time and very professional. They explain what they would be doing and always answered any questions I might have.
When work needed to be performed, the quality and workmanship has always been excellent. They were neat and cleaned up after the work was finished.
Now that I am moving and selling my house, I wanted to let your company know how much I appreciate the job you have done for me.
Thank you,
Greg Roberts
Birmingham, AL
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Dear Sir:
...I would also like to take this opportunity to compliment your employee, Bernadette. She has been both professional and personable. Bernadette has been knowledgeable and it has been a delight interacting with her throughout this process.
Sincerely,
Paulette R. Dillard
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I've bene a client of S.I.R. for the past six years and I just want to thank you for the excellent customer service. From Bernadette, when I call, to Paul, who comes out to my home to address my concerns. Bernadette handles every call with complete professionalism and kindness. She always sounds like she knows me - she has such an ability to recognize my voice. Then she schedules Paul ("Mr. Manners"). He is delightful and so conscientious. He is thorough in checking areas in question and always explains his answers. When Paul comes out to address any concerns I always feel I've had the best customer service. Thank you for having such quality people representing S.I.R. They are the BEST!
Brenda McCraw
Birmingham, Alabama
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